3 Reasons to Follow a Phone Call With an Email
At Ruby® Receptionists, we’re not just about phone answering — from our virtual receptionists to our managers, the entire Ruby crew is constantly seeking new ways to impress our clients, our callers,...
View ArticleTips for Gathering Customer Feedback
Jason Lander - Founder & CEO of Hively Guest blogger Jason Lander is the Founder and CEO of Hively. Hively lets your customers give you real-time feedback with 1 click, at their convenience. Ruby®...
View ArticleCustomer (DIS)Service: What’s Lacking and How to Get It Back
CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call...
View ArticleThe Little Ways Remembering Someone’s Name Can Build Your Brand or Customer...
Today’s guest blog post comes to us from Mike Stack, the Area Manager of Dale Carnegie Training® for Oregon & SW Washington. He has been with Dale Carnegie since 1985. I recently took a pair of my...
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